Frequently Asked Questions
Everything you need to know about ordering, storing, and enjoying our authentic French pastries. Can't find what you're looking for? We're always happy to help.
Allergens & Dietary Information
Common Allergens
All Products Contain:
- • Wheat (gluten)
- • Dairy (butter, milk, cream)
- • Eggs
Many Products Contain:
- • Tree nuts (almonds, hazelnuts, pistachios)
- • Soy (lecithin in chocolate)
All products are made in a facility that processes nuts, dairy, eggs, and gluten.
Dietary Accommodations
Available Options:
- • Gluten-friendly items (made with alternative flours)
- • Vegan pastries (dairy and egg-free)
- • Nut-free items (please specify when ordering)
- • Reduced-sugar options
Lead time required: Please place special dietary orders 72 hours in advance. We take cross-contamination seriously and use dedicated tools and workspace areas for allergen-free items.
Detailed Ingredient Lists
We maintain complete ingredient lists for every item we make. These include:
- • All ingredients in order of quantity
- • Specific allergen callouts
- • Potential cross-contamination warnings
- • Source information for specialty ingredients
- • Processing aids and additives
- • Nutrition information upon request
Storage & Reheating
Croissants & Viennoiserie
Storage:
Store at room temperature in a paper bag or bread box. Avoid plastic bags as they make the crust soggy.
Best within: 1-2 days
Reheating:
- • Oven: 300°F for 3-5 minutes
- • Toaster oven: 300°F for 2-3 minutes
- • Avoid microwaving (makes them soggy)
Tarts & Pâtisserie
Storage:
Items with fresh fruit or cream must be refrigerated. Others can be stored at room temperature.
Best within: 1-3 days (varies by item)
Serving:
- • Remove from refrigerator 30 minutes before serving
- • Serve at room temperature for best flavor
- • No reheating needed
Macarons
Storage:
Store in airtight container in refrigerator. Can be frozen for up to 1 month.
Best within: 5-7 days refrigerated
Serving:
- • Let come to room temperature (15-20 minutes)
- • Actually improve in flavor after 24 hours
- • Store individual flavors separately to prevent flavor transfer
Gift Boxes
Mixed Items:
Follow storage instructions for the most perishable item in the box. When in doubt, refrigerate.
Presentation:
- • Keep in gift box until ready to serve
- • Include storage cards with delivery
- • Individual wrapping for some items
Ordering & Pickup
Order Schedule
Regular Orders:
- • Place orders by Thursday 2pm
- • Pickup Saturday at farmers market
- • Online ordering closes automatically
Rush Orders:
- • Same-day: Limited selection, call by 10am
- • Next-day: Full selection, call by 4pm
- • $10 rush fee applies
Pickup Information
Farmers Market:
Location: Downtown Farmers Market
Time: Saturday 8am-1pm
Booth: Look for the copper sign
What to Bring:
- • Order confirmation email
- • ID matching the order name
- • Payment if balance is due
Special Circumstances
Holiday Schedule:
Extended lead times during busy periods (Thanksgiving, Christmas, Mother's Day, Valentine's Day). Holiday schedule posted 4 weeks in advance.
Weather Policy:
If farmers market is cancelled due to weather, we'll contact you about pickup alternatives. Orders can be held until the following week with proper storage.
Large Orders:
Orders over $200 or 50+ items require 1 week notice. We can arrange special pickup times or delivery for large orders.
Corporate Orders:
Weekly or monthly standing orders available. Volume pricing and delivery options for offices and businesses.
Questions About Your Order?
We're here to help! Don't hesitate to reach out with any questions about ingredients, pickup times, or special requests.
Contact UsPolicies
Cancellation & Refunds
Cancellation Timeline:
- • 48+ hours before pickup: Full refund
- • 24-48 hours: 50% refund or credit
- • Less than 24 hours: No refund, but we'll try to find a solution
Emergency situations: We understand life happens. Contact us directly and we'll work with you on a case-by-case basis.
Payment & Pricing
Payment Methods:
- • Credit/debit cards (online)
- • Cash (at pickup)
- • Check (for large orders)
- • Venmo/PayPal (upon request)
Price changes: Prices are locked when order is placed. Seasonal ingredients may affect availability but not pricing.
Quality Guarantee
If you're not completely satisfied with your order, please let us know within 24 hours of pickup. We'll work to make it right with:
- • Replacement items
- • Store credit for future orders
- • Refund in exceptional cases
Your satisfaction matters to us. We want every experience with Cuivre to be exceptional.
Custom Orders
What We Can Do:
- • Custom flavor combinations
- • Special dietary accommodations
- • Unique presentations for events
- • Scaled recipes for large groups
Lead time: Custom orders require consultation and minimum 1 week notice. Some requests may not be possible due to technique or ingredient limitations.
Dog-Friendly Café
Are dogs welcome at Cuivre?
Absolutely! In honor of our beloved Copper, we are proudly dog-friendly. Your furry family members are welcome to join you in our café, and we're always happy to provide fresh water and gentle pets for our four-legged customers.
Any guidelines for bringing my dog?
We ask that dogs remain leashed and well-behaved around other customers. If your pup gets excited around food (we understand!), we're happy to provide a quiet corner spot where they can relax while you enjoy your pastries.
Do you have any dog treats?
While we specialize in treats for humans, we keep fresh water bowls available and lots of love to share. Many of our regular canine customers have become beloved members of our extended Cuivre family!
Tell me about Copper
Copper was our sweet hound dog whose warm spirit inspired our café's name and welcoming atmosphere. Though he passed away a few years ago, his legacy of unconditional love and joy lives on in our dog-friendly space. Every pup that visits reminds us of him.
Still Have Questions?
We're here to help! Whether you need detailed allergen information, want to discuss custom orders, or just have a question about our pastries, don't hesitate to reach out.
In Person
Farmers Market
Saturday 8am-1pm